FAQ

Welcome to ZipClip

Clipping most anything you want from the web and sending it straight to your phone, or a friend's, has never been so easy. Images, photos, videos, text...whatever you want to enjoy while you're on the go.

So, while it's very easy to use ZipClip, this FAQ may help. Excuse us for any "tech talk," we'll try to keep it to a minimum.

Not enough info? Let us know at feedback@ZipClip.com.

Happy clipping!

Frequently Asked Questions (FAQ)

How is ZipClip easier or better than anything else available?

What makes ZipClip easy and effortless?

What makes ZipClip better?

What do you mean by "fun up your phone"?

Is ZipClip free? How does the company make money?

Does ZipClip use up my text messages or voice minutes?

How do I get ZipClip?

How do I get ZipClip on my computer's browser?

How do I get ZipClip on my phone?

I don't have computer. Can I still use ZipClip?

I don't have a mobile phone. Can I still use ZipClip?

I don't want to or can't install browser plug-in on my computer. Can I still use ZipClip?

I don't want to or can't install application on my mobile. Can I still use ZipClip?

Tell me the basics of using ZipClip on my computer

More about the right click menu

Tell me the basics of using ZipClip on my phone

What if videos are not playing on my phone?

Can I use ZipClip on my MAC and PC?

What browsers are compatible with ZipClip?

Is ZipClip compatible with any mobile device?

Is there a limit to what I can send to my phone?

Is Right Click from the browser plug-in is the only way to clip?

Can I upload pictures and videos from my phone?

Can I edit, crop or otherwise modify files I find on the web to send to my phone?

Do I get a different ringtone if use "Make Ringtone" from the browser plug-in and "Make Ringtone" from my ZipClip account?

Can I create ringtone from my phone?

How can I post my clips to my accounts on social networking sites?

I would like to invite my friends and family to use ZipClip? How can I do that?

How do I add a friend so I can send clips to their phone?

What is the difference between "Share with Friends..." and "Send to Friend"?

How can I share my clips with my friends?

What happens if I mark my clip(s) private?

I am sharing my clips with a friend. Now I don't want to share anymore. How can I not share my clips anymore?

Can I share my clips with someone who is not a ZipClip user?

My friend is sharing his clips with me. I don't want to see his / her clips. How can I stop receiving them?

I received a share invitation from an unknown person? What can I do?

What happens when I report a share invitation as spam?

How is ZipClip easier or better than anything else available?

ZipClip is truly a unique, new service. There is no other way to easily and quickly send great stuff you find while browsing the web from your computer, and send it straight to your mobile phone or a friend's.

ZipClip is also free, but please remember your mobile phone carrier will charge you for internet access, so those charges do apply (sorry, couldn't control this!).

What makes ZipClip easy and effortless?

If you really wanted to, you could download something from the web to your computer, connect a cable from your computer to your phone, and then transfer to your phone. But that would take lots of time and effort.

If you really really wanted to, you could attach stuff you find on the web to an email message, send that email to yourself, open your email application on the phone, read that email message, detach the attached stuff in your email from your phone and save it somewhere on the phone. Do we need to say more (and is anyone still reading?)

Another thing you could do if you have lots of time is use a web based SMS/Text messaging service from your computer to send the URL web page address (where you found something interesting) to your phone. Then, go to your phone, find the SMS/text message, open the URL link, and start browsing the web site from your phone. We all know, getting a good view of a web page on your phone isn't the prettiest experience.

With ZipClip, all of the above effort and hassle goes away. No cables, no email attachments, no SMS/text links or trying to browse the web from your phone. A simple right click while browsing on your computer lets you send anything you want to your phone, or spread it to a friend.

What makes ZipClip better?

ZipClip sends exactly what you want to the phone.

Did you know that today, if you try to text message (SMS) something from the web to your phone, the technology tries to send the whole PAGE? It's a pretty bad experience that is almost useless. You get multiple text messages with content you didn't even want.

We heard what you want. You want just the one object...the fun stuff (a photo, video, or an article) sent in a neat and clean manner so you can access this on your phone. We then created a simple way to select just that object and send it via the internet for you to view on your phone.

What do you mean by "fun up your phone"?

Today, your mobile phone is great for talking, texting, taking pictures and videos, and personalizing with ringtones or wallpaper. Many of you said you couldn't live without it.

But ...we heard you say you still wanted more.

First: you wanted your phone to offer more entertainment, more usefulness, and simply put - more fun. Then, you wanted an easy way to "spread" your fun to others. Well, we worked hard to achieve this and ZipClip makes this possible.

Second: you wanted to easily "load-up" your phone up with lots of great videos, photos, and any type of text or article you might come across while browsing ANY website from your computer, not just a select few. There's so much great stuff out there after all, why limit it? ZipClip gives you the power to tap into it all.

So, don't limit your imagination or your fun. Do with ZipClip as you will. Our goal was to simply create a useful, easy tool you could take and apply to make your mobile phone more fun and useful. We hope you enjoy this whole new way to easily "fun up your phone."

Is ZipClip free? How does the company make money?

Yes, ZipClip is free. However, to use ZipClip you must access the web on your phone. This means your mobile phone carrier will charge you for the internet access. This is not something we can control, nor do we make money from this.

Independent of this, we are working hard to be a profitable enterprise and evaluating ways to make money that will be consistent with giving you a great experience.

Does ZipClip use up my text messages or voice minutes?

No. Using ZipClip from your computer or from your phone will not use up text messages or voice minutes. For example with ZipClip you can send as many videos, photos, etc. as you want from your computer to your friends' phones at no cost to you. Your carrier might charge you for accessing internet.

You may use your text messages if you send a share invitation or send clips to your friend from using your phone. You may also incur text message charges if you upload photos or videos to your ZipClip account from your phone.

How do I get ZipClip?

For the best user experience and to take full advantage of ZipClip features, you need to install ZipClip application on your computer and your mobile phone. You can still enjoy ZipClip by installing on computer or on your phone.

To get ZipClip, go to the home page and simply click on "Get It Now" and follow the instructions.

Tech talk: The application we put on your computer, but more accurately - on your browser, is called a "browser add-on." The application sent to your phone is a small java application we send via text message (SMS) which you then download like any other application you send to your phone (games, ring tones, etc.)

How do I get ZipClip on my computer's browser?

Immediately after registration we'll ask you to download ZipClip for your computer's browser. If you want to download it again (to another browser or to download a more up to date version), just login to your ZipClip account on your PC and click "Install Browser Plug-in" link at the top.

How do I get ZipClip on my phone?

After you register with ZipClip:

Simply go to http://m.zipclip.com/ and login with your mobile number and password. Then click on downloads.

I don't have computer. Can I still use ZipClip?

Yes. You can still enjoy ZipClip on your mobile phone. However, you will not be able to clip content from web. You can receive files from your friends and you can watch your friends' clips, if they are sharing their clips with you.

I don't have a mobile phone. Can I still use ZipClip?

Yes. You can still clip most anything from web and share with your friends. You can also share you clips with your friends and send clips to your friends.

I don't want to or can't install browser plug-in on my computer. Can I still use ZipClip?

Yes. If you can't install browser plug-in for security reasons or you are sharing the computer with others, then you can still use ZipClip on your computer and on your phone. You will not be able to use easy Right Click functionality. You can still upload files from web via our URL upload facility. Just click on "Upload Files.... " and provide the URL to the video or image or any other content and it will be saved to you're My Clips.

I don't want to or can't install application on my mobile. Can I still use ZipClip?

Yes. You can use ZipClip without mobile component. If the reason for not installing mobile app is nothing to do with your ability to access internet from your phone, you can still use majority of ZipClip functionality from our wap site. Just point your browser to http://m.zipclip.com

Tell me the basics of using ZipClip on my computer

Once you've installed ZipClip on your computer's browser and your mobile phone, simply browse the web from your computer like you normally do. When you find something you want to send to your phone or "spread" to a friend's phone, do the following:

Photo or Image - put your cursor on top of the image, and right click.

Video - put your cursor next to it, and right click. (In the white space around the video image.)

Text - highlight the text, then right click.

Audio or music - today, this is a bit difficult for a few tricky technical reasons. You may sometimes be successful with it, but more often than not, it will not work.

But, you may be lucky or find a site that seems to compatible with ZipClip. To try it out, put your cursor next to an audio link (in the space around it), then right click. If it doesn't work, you'll get an immediate error message. If it does work, you'll have it on your phone and in your ZipClip inbox.

More about the right click menu

Right-clicking your mouse pops up a ZipClip menu from your browser on your computer that looks like this:

"Send to my phone" sends what you selected straight to your mobile phone.

"Send to my friends" will open a dialog box where you can select the friend or friends you want to send the clips to.

"Send to ringtone maker" makes a audio ringtone from most any video. Simply right click next to the video you'd like to make a ringtone of and this feature will take the first 20 seconds of that video (audio only, naturally) to make a ringtone. This audio clip gets sent to your phone. Follow your phone's standard process to make this file a ringtone, caller or messaging tone, etc.

Special note for "Send to ringtone maker." On our beta confessions page, we told you that audio is difficult to clip and send to your phone. Sometimes you can, sometimes you can't and there are some technical issues surrounding this. Nonetheless, if you are able to clip and send an audio file, you could then simply save that to your phone and make it a ringtone. It has been done; it's just not always possible.

"View my Clips" takes you to your ZipClip inbox on your computer (opens a window or tab in your browser).

Here, you have a quick view of everything you've uploaded to your phone and can delete or send to a friend from this easy interface.

If something (video, photo, etc.) you sent has not been uploaded for some reason, you'll see next to the file name. If there is an error, delete the file and try again.

Tell me the basics of using ZipClip on my phone

First, be sure you have ZipClip installed on your phone. Then, find ZipClip on your phone. It will likely be under your "My Stuff" or "Applications" section on your phone.

Click on ZipClip and remember you'll be accessing the internet (your carrier's data network) to use the service. Your carrier's data charges will apply.

When ZipClip opens you'll see few folders: My Clips, From Friends, My Friends, and a folder for each of the friend that is sharing their clips with you.

My Clips - Here you see everything you clipped from web or files uploaded from you phone or computer to your ZipClip account

From Friends - Here you see if any of your friends sent you a clip using "Send 2 Friend" function

My Friends - Here you see all your friends that added to ZipClip address book. You can send clip directly from the mobile phone to your friends in this list or share your entire Clips with these friends in this list.

Here is some info on the basic mobile menu:

View - lets you view images and other files and play / stream (if your phone allows streaming) a video file.

Download - downloads the file to your phone and then plays the file

Info - gives information about the file like its name, size etc.

Delete - deletes the file from your inbox

Refresh - refreshes your inbox and syncs with the server

Share - Allows you share your entire inbox with your friend(s). Every time you add new content, they get it automatically.

What if videos are not playing on my phone?

If you're having problems viewing or playing (streaming) videos to your phone, try the following:

Check your Real Player settings. Go to Real Player on your phone (usually in the applications section of your phone) and open it.

Select options / settings / connection / network.

Change the default access point to match your carrier i.e. "Sprint", "T-Mobile Internet" or "AT&T Internet"

Next, press options / Advanced settings. And change your GPRS Bandwidth to 37 or higher.

Or, download the file and play from your phone.

Can I use ZipClip on my MAC or PC?

Yes.

What browsers are compatible with ZipClip?

ZipClip works with Firefox 2.0 and above, and Internet Explorer 6.0 and above. We are working on a version compatible with Safari. Stay tuned.

Is ZipClip compatible with any mobile device?

You can access ZipClip from you mobile phone in two ways: by installing ZipClip mobile application (best user experience), and from our wap site http://m.zipclip.com

Today, ZipClip mobile application can be installed on the majority of JAVA, Symbian, and Blackberry phones. An iPhone version is planned for release soon. Some carriers may restrict (Verizon and T-Mobile) installation of third party applications on their phones.

For any phones that have problem installing ZipClip mobile application, you can still use the majority of the features through our wap site. Just point your browser to http://m.zipclip.com and you are all set to enjoy ZipClip on your phone.

Is there a limit to what I can send to my phone?

Yes. We limit each individual clip to 10MB in size. We don't have a restriction on the total inbox size at this time. In the future, we will apply limits for free users.

Is Right Click from the browser plug-in is the only way to clip content from the web?

Right Click is the easiest way to clip. However, you can also upload web content to your ZipClip by typing in the URL. Just go to your ZipClip account, and click on "Upload Files...". In the window that opens, provide the URL of the video, image, and any other content; it will be uploaded to your ZipClip.

Can I upload pictures and videos from my phone?

Sure you can. Just select the video or image that you want to upload and you can email or MMS it to ZipClip. In the To field, type in the address in the following format:

phonenumber@m.zipclip.com

where, phonenumber is the phone number you registered at ZipClip including country code.

Ex: If your registered phone number is 555-555-5555 and your country is USA, then use: 15555555555@m.zipclip.com

Can I edit, crop or otherwise modify files I find on the web to send to my phone?

Yes! We have a pretty neat "Studio" functionality you can access by logging into ZipClip on your computer or using your right click and selecting "View my Clips".

Video: Select a video from My Clips or Friends' Clips and click Edit

This opens a dialog box where you'll see easy tools that allow you to change the length of the video and manipulate the start and stop points. Click the "Done" button to send this modified version to your phone.

Image/Picture: Select the image or picture from My Clips or Friends' Clips and click Edit

This opens a new web page where you'll see easy tools that allow you to resize, rotate, and crop the image. Click the "Done" button to send this modified version to your phone.

Do I get a different ringtone if use "Make Ringtone" from the browser plug-in and "Make Ringtone" from my ZipClip account?

Yes. When you select Make Ringtone from browser plug-in, it creates a ringtone from the first 20 seconds of the video clip you selected.

When you are in your ZipClip account and select a video and click Make Ringtone, it opens our studio. You can select the start point from where you want to make your ringtone and the duration of the ringtone.

Can I create ringtone from my phone?

Yes. You can. Just highlight the video clip from the list in My Clips and select "Make Ringtone" from the slider menu at the bottom.

This will create a ringtone for the first 20 seconds from that video clip. Just Refresh the inbox and it will show up in your My Clips.

How can I post my clips to my accounts on social networking sites?

Now you can extend the simplicity of Right Click to posting to your favorite social networks.

You can post everything you clip (videos, images and other content depending on the content allowed by the respective social network) to various social networking sites. Just go to Account Settings and open the Post 2 Web tab. Just populate the email ids as per the help instructions on that page.

This is one time setup and you will NOT be providing your credentials to access these sites. Afterwards, every time, you clip a video or image it will be posted to all the social networks.

I would like to invite my friends and family to use ZipClip? How can I do that?

Just go to My Friends and select the friend you want to invite and click invite. You can also invite your friends to use ZipClip from mobile phone.

How do I add a friend so I can send clips to their phone?

You can add friend at a time or you can import all your friends from existing address books from other webmail or Outlook mail. Just, log into your ZipClip account and go to My Friends tab.

What is the difference between "Share with Friends..." and "Send to Friend"?

When you use "Send 2 Friend" function to send clip(s) to your friends, it is one time send.

Whereas, when you "Share" your clips with your friends, they get to see your entire inbox without the clips you marked as Private. Every time you clip new content, it automatically shows up under Friends' Clips tab in your friends' ZipClip.

How can I share my files with my friends?

You can share your entire inbox with your friends and family. Just go to My Friends tab and select the friends that you want to share your clips with and click on "Share My Clips with...".

You can remove the share anytime you want. Just select the friends you don't want to share anymore and click "Unshare My Clips with...". They won't receive any new updates to your inbox.

How can I share my files with my friends?

You can share your entire inbox with your friends and family. Just go to My Friends tab and select the friends that you want to share your clips with and click on "Share My Clips with...".

You can remove the share anytime you want. Just select the friends you don't want to share anymore and click "Unshare My Clips with...". They won't receive any new updates to your inbox.

What happens if I mark my clip(s) private?

There are two uses of marking a clip Private.

When you are sharing your inbox with friends, the clips that are marked as PRIVATE will be hidden. They will not see those clips you marked as Private.

You can still send a clip marked as private by you to a friend using "Send 2 Friend" function. However, they cannot forward that clip to others if the clip is marked Private.

By default, all your clips are Public. So, when you send a clip to your friends or sharing your inbox with your friends, then can further send them to others.

I am sharing my clips with a friend. Now I don't want to share anymore. How can I not share my clips anymore?

Yes, you can remove the share anytime you want. Just select the friends you don't want to share anymore and click "Unshare My Clips with...". They won't receive any new updates to your inbox.

Can I share my clips with someone who is not a ZipClip user?

Yes. You can. They can just enjoy your clips on their PC and mobile. They can also become ZipClip member and clip their own content as well.

My friend is sharing his clips with me. I don't want to see his / her clips. How can I stop receiving them?

Simply go to Friends' Clips tab and select the friend from the drop down list and hit Remove Share next to the drop down box. That is all. You won't see his/her clips anymore.

I received a share invitation from an unknown person? What can I do?

You can Deny the invitation. If you believe that it is a SPAM, you can mark it as SPAM. We will investigate and will take appropriate action.

What happens when I report a share invitation as spam?

We will investigate and take appropriate action, including suspension of that user's account.